Refund Policy

If a file is faulty, won't open, is missing something we said was included, or isn't what the listing described, email us and we'll fix it, send you a working file or refund you. If the problem is major, you can choose a refund.

Our products come with guarantees that can't be excluded under the Australian Consumer Law, including that they match their description and are of acceptable quality.

Because digital files can't be returned once they're downloaded, we don't offer refunds if you simply change your mind, bought the wrong product or no longer need it. The Australian Consumer Law doesn't require change-of-mind refunds. If you're not sure a product suits you, email us before you buy and we'll happily answer questions.

Email infothesignageshed@gmail.com with:

• where you bought it (Gumroad or Etsy) and your order number or receipt email
• which product it is
• what's wrong, with a screenshot if you can

We aim to reply within two business days. Most problems are fixed with an updated file.

Refunds go back through the platform you bought from, to your original payment method. Gumroad and Etsy handle the payment, so how long it takes to reach your account depends on them and your bank. Etsy purchases can also be raised through Etsy's own help and case system.

Free downloads, like our quick pricing sheet, cost nothing so there's nothing to refund. If a free file doesn't work, let us know and we'll fix it.